Return

Easy! If you are not in love with the product that you have purchased, Sofia & Kane will provide you with full store credit for your returned item/s,

• Items must be returned within 30 days from the order date.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• Items marked with the FINAL SALE message cannot be returned unless faulty. 
• We do not offer refunds for final sale items, change of mind or incorrect sizing choices
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Sofia & Kane Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• Sofia & Kane is not responsible for return shipping costs.
• We do not issue store credit or refund on original shipping charges.

Please note, any orders which result in a return for unclaimed or rejected custom fees, missed delivery or incorrect address, will be issued in a store credit, less shipping fees. This can be issued only once the carrier confirms return on your tracking link. We do not provide refunds for these returns.

• Store credit will be issued, so that you can re-purchase a new item or size.
• If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with store credit, once we receive your unwanted item. (As we do not hold items, nor exchange, while your item is being sent back).

All garments must be returned:

• In the original condition, unworn and unwashed. (Free of any stains from make-up or deodorant).
• With all tags attached and in the original packaging.

All shoes must be returned:

• In the original undamaged shoebox.
• In the same condition as delivered to you.
• They must be tried on indoors and on a soft floor.

Sale items cannot be returned (excluding full priced items purchased using a discount code) 

For safety/hygiene purposes, the following items cannot be returned:

• Accessories (any products within accessories category, excluding shoes and heels)
• Lingerie
• Swimwear (without a hygiene sticker)