Shipping Policy
At Sofia Kane, we aim to provide a seamless and efficient shipping experience for our UK customers. Here are the details regarding our shipping process:
1. Shipping Time
- All orders placed within the UK are processed and shipped within 3 business days.
- Orders are shipped via standard delivery unless otherwise requested.
- Delivery times may vary depending on your location, but once dispatched, your order should arrive within 5 to 10 business days.
2. Shipping Costs
- Shipping within the UK is free for all orders over £20.
- For orders under £20, a flat rate of £4.99 will be charged for standard delivery.
3. Order Processing
- Orders are processed from Monday to Friday, excluding weekends and public holidays.
- Once your order is placed, you will receive an order confirmation email. After the order is shipped, you will receive a separate shipping confirmation email with tracking information.
4. Delivery Address
- We recommend double-checking your delivery address before placing your order to avoid any shipping delays.
- Sofia Kane Jewelry is not responsible for any delays caused by incorrect or incomplete addresses.
5. Lost or Damaged Items
- While we do everything we can to ensure your order arrives safely, in the rare event that your jewelry is lost or damaged during shipping, please contact us at support@globalluxurycompany.com immediately.
- We will work with the shipping provider to resolve the issue, and we may offer a replacement or refund depending on the circumstances.
6. Returns & Exchanges
- For information on returns and exchanges, please refer to our Returns Policy on our website.
7. International Shipping
- Currently, we offer shipping to the UK only. We are working towards offering international shipping in the future.
If you have any further questions about our shipping policy or need assistance with an order, please don’t hesitate to contact our customer service team at
- Sofiakaneservice@gmail.com
.
We appreciate your business and thank you for choosing Sofia Kane Jewelry!